Frequently Asked Questions
What to Know Before Getting Started
How do I get started?
Start with a free 30-minute call. We’ll talk through your pet, their routine, and what you need. By the end you’ll know if it’s a good fit — and so will I. No forms, no commitment. Use the button at the bottom of this page to book.
Do you offer meet & greets or consultations?
Yes. Before care begins, I visit your home to meet your pet in person and go over their full routine. It’s $50 and takes about 30 minutes — and it’s where we make sure everything is set up to go smoothly from day one.
Are you available for weekends and holidays?
Yes. Weekend and holiday care is available by appointment and is scheduled in advance, especially for travel and vacation care.
What are your hours?
Do you accept last-minute or emergency requests?
Availability varies, and last-minute requests are not guaranteed. Submitting an inquiry or giving me a call is the best way to check.
How far in advance should I reach out for care?
As soon as you know you need care. Recurring dog walking spots are limited and fill up quickly — especially heading into summer and around major holidays. For one-time or travel care, at least 1-2 weeks notice is ideal.
How do updates work during care?
Are you insured and bonded?
Do you offer ongoing or recurring care?
Kim was superb to work with and took amazing care of my kittens.
Peace of mind is hard to find and I was constantly relaxed and enjoy my trip knowing my cats were in safe hands. She also left my home sparkling clean!
– Nicole E.
My Policies
Booking & Payment
- A signed agreement and required forms are needed to confirm care.
- A deposit is required to reserve dates.
- Remaining balances are due before services begin.
- Services may be paused or discontinued if invoices are not paid on time.
Cancellations & Changes
- Cancellations and schedule changes are subject to notice requirements.
- Deposits are non-refundable within the stated cancellation window.
- Full details are provided in the cancellation policy during booking.
Consultations & Fit
- A consultation is required before care begins.
- The Pet Bestie may decline or discontinue care if a pet or environment is not a safe or appropriate fit.
Safety & Behavior
- Clients must disclose medical conditions, behavioral concerns, bite history, or escape risks.
- Care may be modified or stopped immediately if safety becomes a concern.
Emergencies
- Emergency veterinary care may be authorized if a pet requires urgent attention.
- Clients are responsible for all associated costs.
Photos & Updates
- Photos are used for care updates.
- Marketing use requires separate consent.